Return, Replace and Exchange policy

Return Policy:

In case you find any problems in the products plese send us email  evelyndesignnz@gmail.com to request return or exchange and we will provide a return notification and email information/courier address send product back.

Please  note that the product should be unused, unwashed with all original tags intact and should be sent back in original packaging.

We recommend customers to send parcel via a trackable courier service such as NZ post , DHL or purchase shipping insurance for your protection and to insure prompt delivery. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Evelyn Design  is not be responsible for parcels lost or damaged in transit if you choose not to insure.

We're sorry, but shipping fees is non-refundable (except if customer receive faulty item). You will be responsible for paying for your own shipping costs when returning your item.

Exchange Policy:

The product has not been washed or worn 

The product has not been soiled or damaged 

All the items purchased at evelyndesign are final sales and cannot be exchanged or returned for a refund 

To ensure that your return is valid and eligible for a refund 

Once the original product(s) has been received at our Facility and has passed the quality check, either the exchanged product will be shipped or refund will be processed, as applicable. Please note that the product should be unused, unwashed with all original tags intact, and should be returned in the original packaging with a copy of the original invoice.